Refund & Returns Policy
Last updated: May 3, 2026
We want you to be completely satisfied with your purchase. If you are not, we are here to help.
Returns
You have 7 days from the date of delivery to request a return. Items must be unused, in original packaging, and accompanied by proof of purchase.
Eligible reasons for return
Damaged or defective product upon arrival. Incorrect item received. Product significantly different from description.
Non-returnable items
Opened skincare products cannot be returned for hygiene reasons unless they are defective.
How to request a return
Contact our support team at support@abcskincare.com with your order number and photos of the item. We will respond within 1–2 business days.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection. Approved refunds are processed within 5–7 business days to your original payment method.